1. Introduction

DocLocum (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using DocLocum, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Full name
• Contact details (email address, phone number)
• Identification details (where required for verification)
• Professional credentials (for healthcare providers)

2.2 Health Information

• Medical records and history
• Appointment details
• Prescriptions and clinical notes

Note: Health information is treated as sensitive personal data and handled with enhanced protection.

2.3 Technical Information

• IP address
• Device type and operating system
• Browser type
• Usage data and analytics

2.4 Transaction Information

• Payment details (processed via secure third-party providers)
• Billing and transaction history

3. How We Use Your Information

We use your information for the following purposes:

• To provide and operate our services
• To facilitate medical consultations and appointments
• To verify user identity and professional credentials
• To process payments and transactions
• To improve platform functionality and user experience
• To comply with legal and regulatory requirements
• To communicate updates, alerts, and support messages

4. Sharing and Disclosure of Information

We may share your information with:

4.1 Healthcare Providers

To enable medical consultations and continuity of care.

4.2 Service Providers

Third parties who assist in:

• Payment processing
• Cloud hosting
• Data analytics
• Customer support

4.3 Legal and Regulatory Authorities

Where required by law, regulation, or legal process.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale.

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of sensitive data
• Secure servers and access controls
• Regular security audits

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for:

• Providing services
• Legal and regulatory compliance
• Dispute resolution

When no longer required, data will be securely deleted or anonymized.

7. Your Rights

Depending on applicable laws (e.g., Malaysia PDPA), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent
• Request deletion of your data
• Restrict or object to processing

To exercise these rights, please contact us at the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze platform usage
• Improve performance

You may manage cookie preferences through your browser settings.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

DocLocum
Email: admin@doclocum.com
Address: 23-29 Jalan Sena 1, Taman Rinting, 81750 Masai Johor, MALAYSIA.

13. Medical Data Disclaimer

DocLocum facilitates connections between users and healthcare providers. We do not provide medical advice directly and are not responsible for clinical decisions made by healthcare professionals on the platform.